Shipping & Returns
Shipping
We offer free shipping on every order with no minimum spend.
- Dispatch: 2-3 business days from order
- Delivery: 5-8 business days after dispatch
- Tracking: A tracking number is emailed as soon as your order ships
Delivery times are estimates and can be affected by customs processing or courier delays during busy periods.
Customs and Import Duties
Orders shipped outside the UK may be subject to import duties or taxes charged by the destination country. These are set by your local customs authority and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.
Returns
You can return any item within 14 days of delivery.
To be eligible, items must be unworn, unwashed, and returned with all original tags attached.
How to return
- Email us with your order number and the item you wish to return, so we can log it
- Post the item to our returns address below
- Send us the tracking number so we can watch for it arriving
Returns address
Lost Division Returns
16 Highlea Close
London
NW9 5GR
England, United Kingdom
Please include a note inside the parcel with your order number, or we may not be able to match the return to your order. We recommend using a tracked service, as we cannot refund parcels that do not reach us.
Return postage is the responsibility of the customer unless the item arrived faulty or incorrect. Refunds are issued to the original payment method within 5-10 business days of us receiving the return.
Faulty or incorrect items
If your item arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with photos. We will cover return postage and send a replacement or full refund.
Cancellations
If you need to cancel, contact us as quickly as possible. We can usually cancel orders that have not yet been dispatched.
Questions
Anything not covered here, get in touch through our Contact page and we will come back to you.